View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001381 | K18X001.00 SKB SWAN | SW | public | 2021-11-03 09:34 | 2021-12-22 09:45 |
| Reporter | (ALTech) Sangmin Choi | Assigned To | (ALTech) Sangmin Choi | Due Date | 2021-11-05 18:00 |
| Priority | high | Severity | s2-severe | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0001381: CEC does not work with customer's Samsung TV. | ||||
| Description | We got a report from customer the CEC function didn't work with his Samsung TV(UN55J5300). I tested on our side(different Samsung TV) and it works well. Customer said that the CEC option from STB and TV set as "On". There is some weird message about CEC function, we guess it may be cause of this issue. ./main.log.2:3184:11-02 13:56:12.966 405 729 D CECSVS : line:2157@fun:BOXHdmiCecEvtHandler() AMP_DISP_EVENT_CEC_MSG_TX_STS:infoID:1,txStatusEvtInfo:txMsgOpcode:36, txStatus:6 ./main.log.2:3273:11-02 13:56:13.104 405 729 D CECSVS : line:2157@fun:BOXHdmiCecEvtHandler() AMP_DISP_EVENT_CEC_MSG_TX_STS:infoID:1,txStatusEvtInfo:txMsgOpcode:36, txStatus:6 When I test with my Samsung TV, the txStatus is 0 and the CEC works well. Could you please check the logcat? | ||||
| Steps To Reproduce | Say "Aria" Say "TV 꺼" STB and TV should be turned off. | ||||
| Tags | No tags attached. | ||||
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Hi Sangmin Choi, Please help to confirm whether the customer's CEC function is enabled? I can see from the LOG that CEC is closed. CEC Disable: in main.log.4: 11-02 13:55:27.709 735 1669 D AS.AudioService: TV, no CEC: setting HDMI as regular vol device in main.log.3: 11-02 13:55:46.323 735 1669 D AS.AudioService: TV, no CEC: setting HDMI as regular vol device 11-02 13:56:02.647 735 1669 D AS.AudioService: TV, no CEC: setting HDMI as regular vol device in main.log.2 11-02 13:56:04.603 735 1669 D AS.AudioService: TV, no CEC: setting HDMI as regular vol device 11-02 13:56:04.603 735 1669 D AS.AudioService: TV, no CEC: setting HDMI as regular vol device in main.log.1 11-02 13:56:24.630 735 1669 D AS.AudioService: TV, no CEC: setting HDMI as regular vol device CEC Enable: AS.AudioService( 737): CEC sink: setting HDMI as full vol device Jerry |
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I want to share SKB jira ticket. https://jira.skbroadband.com/browse/BTVV-3476 |
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Hi Sangmin Choi, SKB Jira mentioned a problem with HDMI Cable. Is there any update to this issue? Or can we close this issue? Jerry |
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Hi Sangmin Choi, SKB Jira mentioned a problem with HDMI Cable. Is there any update to this issue? Or can we close this issue? Jerry |
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Hi Jerry, We can close this issue, I will reopen it if this issue reproduce again. Thank you. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2021-11-03 09:34 | (ALTech) Sangmin Choi | New Issue | |
| 2021-11-03 09:34 | (ALTech) Sangmin Choi | Status | new => assigned |
| 2021-11-03 09:34 | (ALTech) Sangmin Choi | Assigned To | => (SW) Jacky Chiang |
| 2021-11-03 09:34 | (ALTech) Sangmin Choi | File Added: ME0035_20211102_a8_93_4a_fe_7a_d0.zip | |
| 2021-11-03 14:02 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (SW) Jerry Lin |
| 2021-11-03 15:25 | (SW) Jerry Lin | Note Added: 0008655 | |
| 2021-11-03 21:21 | (ALTech) Wooshin Kang | Note Added: 0008656 | |
| 2021-12-22 09:28 | (SW) Jerry Lin | Note Added: 0008973 | |
| 2021-12-22 09:28 | (SW) Jerry Lin | Assigned To | (SW) Jerry Lin => (ALTech) Sangmin Choi |
| 2021-12-22 09:29 | (SW) Jerry Lin | Status | assigned => feedback |
| 2021-12-22 09:29 | (SW) Jerry Lin | Note Added: 0008974 | |
| 2021-12-22 09:45 | (ALTech) Sangmin Choi | Note Added: 0008978 | |
| 2021-12-22 09:45 | (ALTech) Sangmin Choi | Status | feedback => closed |
| 2021-12-22 09:45 | (ALTech) Sangmin Choi | Resolution | open => fixed |
